Workflow Review

• Preparation: Review of existing material that was handed over, such as existing documented workflows, document analysis from translation / localization vendors, pricing agreements, related ISO operating procedure documents, job descriptions, previous reviews, etc.
• Scoping: Selection of workflows to audit. Interviewing key management stakeholders to identify areas of concern.
• Workflow Audit: Mapping of existing workflows within determined scope. Identifying and interviewing key staff members within workflow.
• Roles and Responsibilities Check: In-depth look at roles and responsibilities (internal resources and vendors) within the localization workflow from project acceptance to vendor payment.
• Technology Utilization Check: Review and assessment of current localization workflows through the prism of technology utilization best practice, including which processes can be automated.
• Quick Wins: Look-out for quick-actions that can produce quick results with minimal investment
• Recommendations: Identify technical and operational requirements for improvement. Key findings and suggested next steps.

Deliverables

• Fully mapped current workflows with improvement areas highlighted
• Expert review of current localization workflow
• Identification of the core issues to be addressed: Workflow; Roles & Responsibilities; Technology
• Recommendation for technology and process direction for scalability and automation
• ROI scenarios based on comparable typical cost for work programs similar in size and volume
• Summary of the options and recommendations

Sometimes during the Workflow Review some ‘quick-wins’ emerge, which produce quick results with minimal investment. If such quick-wins do emerge, then these will be documented separately to be implemented in parallel to the main project.

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